RETURNS:

    • Our restocking fee is 15% of returned merchandise.
    • A return authorization number is required on all return shipments.
      • We do no accept unauthorized returns.
    • Photographs are required for all return requests.
    • Items must be in original packaging and in re-sellable condition.

    DAMAGED ITEMS:

      • Product variance is to be expected. Our products are made from natural resources; colors, patterns, and sizes may vary.
      • Requests for replacements of damaged goods must occur in writing within 48 hours of receipt to sales@annanewyork.com.
      • Photographs are required for all damage claims.
      • Once confirmed, you will receive an RA number and call tag.
        • Please include the RA number with the return shipment.