We create our designs using semi-precious gemstones, combined with pure silver, 24k gold, and rose gold. Our pieces also utilize materials like stainless steel, plated metals, and glass.  These materials that we choose are designed to last forever, and to retain their quality for generations to come.  Each piece is unique, because of our materials, and the variation in our designs.

We create our designs in areas of the world close to where our gemstones originate.  We partner with multi-generation, family-owned artisanal companies in Brazil and Italy, to produce our hand-made designs.

Each of the gemstones which we use in our designs is natural, hand-selected, and unique. Therefore, our products will vary in size, shape, and color.  While we have standardized our pieces to a degree, nature will always dictate some variance.  It is this variation that makes our pieces rare, and one-of-a-kind.  We are unfortunately unable to fulfill requests for more or less striations, a specific color shade, or a particular size or shape.

Our designs may be cleaned with a soft, damp cloth, using gentle soap. Items with pure silver gilding can be cleaned with silver polish.

If you need to change your order or request a cancellation, please contact support@annanewyork.com as soon as possible. We will do our best to make changes; however, once the order has been submitted to our warehouse, we are unable to make any changes.

Yes - we ship to most international addresses. However, we do not ship to P.O. Boxes, international or domestic. Please note that all taxes or duties are the responsibility of the recipient. 

We offer both domestic and international ground and expedited shipping service. Please see all options available to your address during Checkout.

We offer e-gift cards for the following amounts: $50, $100, $250, $500, and $1000.

We do not currently offer gift wrapping.  

Gift purchases are eligible for exchange only. You must include your gift receipt or packing slip in the return, in order to be credited. If your requested exchange item is of greater value than the original gift receipt, you are responsible for the difference.

Refunds take 5-7 business days to process after the returned merchandise has been delivered to our warehouse.  Return / Exchange Policy 

Please contact support@annanewyork.com within 2 days of receipt with a description of the issue.

Please Contact Us to learn more about our Trade program. 

Please Contact Us to learn more about carrying our collection. 

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